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You have decided to stop alcohol service to a group of guests, but your manager has told you to continue serving them. What should you do?

  1. Serve the guests

  2. Ask the manager to serve the guests

  3. Tell the guests to leave immediately

  4. Express your concern but serve the guests anyway

The correct answer is: Ask the manager to serve the guests

It is crucial to prioritize the safety and well-being of guests while adhering to protocols about alcohol service. In situations where you have made the judgment to stop serving alcohol to a group of guests due to concerns like overconsumption or disruptive behavior, it's important to communicate this concern to your manager. By asking your manager to serve the guests instead, you demonstrate respect for the chain of command while still advocating for responsible alcohol service. This decision also enables the manager to make an informed choice on how to handle the situation, taking into account both the policy of the establishment and the safety of all patrons. Remaining in alignment with responsible alcohol service guidelines is essential for fulfilling hospitality duties effectively.