ServSafe Alcohol Practice Exam

When you stop service to a guest, what approach should you take?

1. Tell the guest directly they have had enough

2. Ask the guest’s companion for help

3. Give the guest another drink to prevent confrontation

4. Walk away from the situation

The correct answer is: Ask the guest’s companion for help

When stopping service to a guest, asking the guest's companion for help is an effective approach because it maintains a respectful and supportive environment. Engaging the companion can relieve some of the social pressure from the guest who may be resistant to the decision to stop service. It allows for a more peer-based intervention, making the guest feel less isolated and potentially more receptive to the message of responsible service. This approach fosters a sense of community and accountability among guests, which can help de-escalate any potential confrontation or awkwardness that may arise from an individual having to confront their drinking limits alone. It also shows that you, as a server, are concerned for the well-being of the guest and their companions, making it a diplomatically sound choice. In contrast, telling the guest directly they have had enough might be perceived as confrontational and could lead to hostility. Giving the guest another drink undermines responsible service principles, and simply walking away without addressing the issue leaves the situation unresolved, risking the safety of the guest and others.