ServSafe Alcohol Practice Exam

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What is a recommended action if a guest appears to be excessively intoxicated?

Be nice and let them order another drink
Serve them food before they leave
Stop serving them alcohol
Suggest they drink water

The correct answer is: Stop serving them alcohol

When a guest appears to be excessively intoxicated, the primary responsibility is to ensure their safety and that of others. Stopping the service of alcohol is crucial in preventing potential harm that could arise from excessive consumption, such as accidents or health issues. This action reflects not only a commitment to responsible service but also aligns with legal obligations to monitor intoxication levels. Allowing a guest to continue drinking can lead to further impairment and negative consequences, not just for the guest, but potentially for others around them as well. While options like serving food or suggesting water can be helpful in some contexts, they do not address the immediate concern of preventing further alcohol consumption, which is paramount in this situation. Ensuring clear communication with the guest about why service is being halted can also help in managing the situation respectfully and safely.